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Rick Tew · The Digital Dojo

AI customer service for small business. The AI drafts. You press send.

For owners who would rather be with a customer than in the inbox. An AI reads every support mail, day and night, and drafts the reply from your own written answers. You read, you press send. I build it, host it and manage it. The AI is in the price, on my accounts.

How it works

A customer writes. A draft is waiting.

1

A customer writes

The desk reads every message, sorts it, drafts the reply in your voice, and stops.

2

The draft waits

Drafts pile up for your review, and a person presses every send, pay and post.

3

You press send

You read, you press send.

4

A person at the helm

I oversee the builds, the finished work and the process, and report to you in writing.

What gets answered

Your customers' mail, drafted day and night.

Email first, because that is where every desk I have built runs today.

Support mail

An AI reads every support mail, day and night, and drafts the reply from your own written answers. You read, you press send.

Answers from your facts

It answers only from facts you checked and says "I don't know" rather than guess. Every miss it logs makes your library smarter.

The midnight guest

A guest who writes at midnight has a draft waiting by morning, in their own language.

Booking-site messages

Guest messages from Booking.com, Agoda or Airbnb arrive as email, and the Front Desk drafts replies to them like any other mail.

Texts, WhatsApp, LINE

Your customers text, WhatsApp or LINE you? Tell me which, and I set it up and quote it in writing first.

Where it runs today

Where it runs: my gym's desk, my spa's desk agent, and a coaching team's inbox, each one drafting from that business's own written answers.

The Front Desk and ten more, on the AI Ninja page

Why a person runs it

The AI drafts. A person keeps it honest.

Most AI tools hand you the tool and leave the rest with you: setting it up, learning it, keeping up with which model is best this month. Here the AI is in the price and runs on my accounts, and I am the person watching over it.

The press is yours

Nothing leaves without a person's press. Whatever the AI companies change tomorrow, the press is still yours.

Rules in code

Its rules live in code, not in a prompt, so a clever mail cannot talk it into anything. Attachments are never opened.

Who reads the mail

Who reads your customers' mail: only me, plus the AI that drafts the replies. For a health practice, I sign a HIPAA business associate agreement.

Every draft on file

It ignores bounces and machine mail, it cannot touch money, and every draft it ever made stays on file.

Your team presses every send. Want the whole day run for you? That is a custom price, and we talk first.

Two plans

Two plans. One flat bill each.

Basic plan

R2 Hosting

$222 to build

Then $99 a month, or $999 a year. Your website or small app, with the forms that bring work in. Built, hosted and kept running by me. Nothing for you to log into.

See R2 Hosting

Full plan

Your Dojo

$2,222 / month, flat

All of that, plus your admin handled as a service. I manage the AI ninjas that draft every reply and file every payment. Your team checks it and presses send. Any number of people. The AI is in the price.

The free look first. Monthly, cancel anytime, effective at the end of the paid month.

Not in the price: ad spend, and software your business already pays for on its own.

Questions

The ones I get asked.

Will an AI talk to my customers without me knowing?

Not without your say. Every ninja starts at white belt: propose only. Drafts pile up for your review, and a person presses every send, pay and post. By default nothing goes out without a press. Sending on its own is your choice, task by task, and only after it has been tested. One exception, and it is mine: the mailbox on my AI Ninja page is answered first by my Ninja Agent, from answers I wrote, because that is the demo.

Is it safe to let an AI read my inbox?

Safe the way I build it. The desk reads every message, sorts it, drafts the reply in your voice, and stops. Nothing leaves without a person's press. Its rules live in code, not in a prompt, so a clever mail cannot talk it into anything. Attachments are never opened. It ignores bounces and machine mail, it cannot touch money, and every draft it ever made stays on file. Whatever the AI companies change tomorrow, the press is still yours. Who reads your customers' mail: only me, plus the AI that drafts the replies. For a health practice, I sign a HIPAA business associate agreement.

Does it replace the apps I already pay for?

Not by default. It works alongside what you already use, like your booking app or your till. The free look maps what connects to them, and whether anything is worth replacing. Guest messages from Booking.com, Agoda or Airbnb arrive as email, and the Front Desk drafts replies to them like any other mail.

What does it cost?

Your Dojo is $2,222 a month: I build it, host it, and help you run it; your team presses every send. The free look comes first. Monthly, cancel anytime, effective at the end of the paid month. Smaller need? R2 Hosting: I build your site or small app and host it on my stack, $222 to build, then $99 a month or $999 a year. The AI is in the price: I run it on my accounts, and you never open an AI account or watch a meter. Not in the price: ad spend, software your business already pays for on its own, and building a product you sell, which is separate work agreed in writing first.

What happens in the first month?

The free look first: we map where your hours go, together, in writing. Then your first ninja takes the one task that eats the most, usually the inbox, at white belt: it can be up and running within days. It proves itself before anything widens.

Tell me what fills your inbox.

My mailbox is on the AI Ninja page. My Ninja Agent answers first, from answers I wrote. I pick it up from there.